The biggest communication problem is that we do not listen to understand. Instead, we listen to reply. We’re waiting so that we can say, “Oh no, that was not what you said, or that didn’t go down like that.” So, we’re actually preparing our reply rather than trying to understand what the other person is really trying to communicate.
Pastor James Ford Jr. has been the senior pastor of Christ Bible Church of Chicago, located on the south side of Chicago, Ill., for over 35 years. He also serves as the president of Impact Ministries, an outreach ministry committed to strengthening families in the South Shore community of Chicago.